Your business has outgrown wing-it marketing, and you are not ready for a $300,000 salary.
You are running a real business. Revenue is coming in. Your team is growing. Somewhere between managing operations, closing deals, and putting out daily fires, marketing has become the thing nobody truly owns.
Maybe you tried hiring a marketing manager. Maybe you cycled through agencies that promised results and delivered PowerPoints. Maybe you are still the one writing the Instagram captions at 11pm because nobody else gets the brand voice quite right.
Here is what is happening: your business has hit the ceiling of DIY marketing, but you are not ready, or it does not make financial sense, to hire a full-time Chief Marketing Officer.
That is where a fractional CMO comes in.
This guide covers what they do, what the market charges, the ten questions to ask before you hire one, what changes if you are a startup, and when the answer is no.
What is a fractional CMO?
A fractional CMO, also called a part-time CMO, is an experienced marketing executive who works with your business on a contract basis, typically 10 to 20 hours a month, to provide the senior marketing leadership your business needs without the full-time price tag.
This is not a consultant who hands you a report and disappears. This is not a freelancer executing tasks. This is executive-level strategic leadership, applied directly to your business, on a schedule that makes financial sense for where you are right now.
A fractional CMO owns your marketing strategy. They lead your team, or help you build one. They align marketing with your revenue goals. They make the decisions a $250,000-a-year CMO would make, without the salary, benefits, equity, and overhead.
Fractional CMO vs marketing manager
A marketing manager executes. They run campaigns, manage social media, coordinate vendors, and report on what happened. They are tactical. They need someone above them setting direction.
A fractional CMO leads. They set the strategy, build the systems, align marketing with business goals, and make sure everything your marketing manager does is moving the needle. They are the person your marketing manager reports to, or the person who helps you figure out who to hire next.
If your marketing team is running in circles without clear direction, you do not have an execution problem. You have a leadership problem.
Fractional CMO vs agency
Agencies execute deliverables. They write content, run ads, manage social, build websites. Most agencies are tactically focused.
A fractional CMO brings strategic oversight to everything, including your agency relationships. They can manage your agencies, evaluate whether you are getting a return, and make sure every vendor you pay is aligned with your business goals.
Many businesses benefit from both: a fractional CMO leading strategy and an agency or internal team executing it. They are not competing purchases, and treating them as an either-or is how owners end up paying an agency to invent a strategy it was never hired to set.
The test that settles it in a minute: if you handed a great agency your brief tomorrow, would you know what to put in the brief? If yes, buy execution. If the honest answer is that writing the brief is the hard part, that is the gap, and no amount of execution fills it.
What a fractional CMO does
This varies by engagement. Here is what a high-quality one typically handles.
Marketing strategy. Before anyone writes a piece of content or launches an ad, they build the strategic foundation: your business model, revenue goals, ideal customers, competitive landscape, and current gaps, then a clear roadmap to close them. No more “let’s try TikTok because everyone is on TikTok.” Every tactic ties to a strategy that ties to a revenue goal.
Brand positioning and messaging. If your marketing feels scattered, it is usually a positioning problem. They clarify who you are, who you serve, what makes you different, and how to say it consistently everywhere.
Team leadership. They give your marketing people the senior leadership they have been missing: priorities, direction, reviews, growth. If you need to hire, they tell you exactly what to look for and evaluate candidates.
Systems and infrastructure. A content engine that drives traffic, an email system that nurtures leads, a social strategy that builds awareness, a CRM that tracks and converts. They build these and keep them running.
Metrics and accountability. They define the right numbers for your business, build the reporting, and hold marketing accountable to results rather than activity.
Vendor management. SEO agencies, ad managers, PR firms, developers. They evaluate performance and keep everyone rowing in the same direction.
What this looks like in practice
one client, no ads
from a standing start
two months, from zero
for that same client
Those are from three of my own engagements, and the full numbers are on the case studies page. None of them came from ad spend. They came from a strategy somebody owned.
What the work produces
10,825 organic leads in five months for one client, no ad spend, and the strategy behind it.
How engagements are shaped
Done for you, done with you, or both. Swipe through the three structures.
What it costs to leave the seat empty
The seat is never empty. It is filled badly.
Every business has a CMO. In most owner-led companies it is the owner, doing the job at eleven at night with no time to think, or a marketing coordinator being asked to set strategy nobody hired her to set, or whichever agency has the loudest account manager. Strategy gets made either way. What changes is whether anyone qualified made it, and whether it survived contact with your numbers.
So the choice is not whether to have marketing leadership. It is whether the person doing it has the experience, the information and the hours.
Spend that was never going to work. Without someone above the channels, budget goes where the last convincing pitch pointed it. An agency sells you paid social because that is what they sell. A conference talk sells you a channel that works for a company nothing like yours. A competitor does something and you match it, because matching feels safer than deciding. You end up funding four or five channels at partial effort, none deep enough to produce. Nobody set the number that defines working, so nothing gets cut, and spend accumulates the way subscriptions do. I see this in almost every audit I run, and the first quarter often frees money rather than needing more.
Content that does not compound. This one hurts most, because the work already happened. A team posting without strategy produces a hundred pieces that go nowhere near each other. No cluster, no repeated message, no keyword anyone owns. The same effort pointed at thirty pieces reinforcing one position would have produced something that ranks and keeps working in year two. The team worked equally hard both ways. You cannot recover it.
The wrong leads, and the fight that follows. With nobody defining the target customer, marketing optimises for the number it can see, usually volume. Volume goes up, sales says the leads are garbage, marketing shows a dashboard proving it hit the target, and both are right because the target was wrong. Then the sales team stops following up, which makes the leads look worse, which confirms it. That loop costs real revenue every month it runs and stays invisible until somebody maps lead source against closed deals.
You. Every campaign, every headline, every sponsorship decision routes to you, because the strategy lives in your head and nobody can approve against it. Marketing moves at the speed of your calendar, which means it does not move. Meanwhile the thinking you owe the business happens in fifteen minute gaps between operational fires.
The twelve months. A business without marketing leadership spends a year trying things, some of which were never going to work. A year later you know a bit more and you are behind the competitor who settled this. In a category where content and rankings compound, a year is not a year. It is a gap that takes two years to close.
Do the math on your own quarter
Fifteen minutes, four numbers:
- Everything you spent on marketing last quarter. Agency, ads, tools, salaries, contractors, sponsorships, the trade show.
- What came back. Not leads. Closed revenue you can trace to a source.
- The hours you personally spent on marketing decisions, times what your hour is worth to the business.
- What it would cost to fix any of it, if you cannot answer number two.
Most owners cannot answer number two. That is the finding. If you cannot trace revenue to source, you are not running marketing. You are funding it and hoping.
When to hire one
Not every business needs one. These are the clear signals.
You are doing $1M to $20M and marketing feels chaotic. You have proven the business model. Revenue is real. But marketing is reactive, there is no clear strategy, and no way to tell what is working.
You are the one wearing the marketing hat. If you are the CEO approving every campaign, writing your own content, or deciding by gut feeling, that is a problem. Your job is to run the business.
Your team lacks senior leadership. You have people executing and nobody leading. Your marketing manager is capable but does not have the experience to set strategy or make high-stakes calls.
You have had bad experiences with agencies. Usually the problem is not the agencies. Agencies execute what they are told. If nobody is telling them the right things, they will execute the wrong things very efficiently.
You are preparing to scale. A new product, a new market, an exit, a raise. These are moments when marketing needs to be firing on all cylinders.
You cannot justify a full-time CMO yet. Full-time CMOs at the level you need cost $200,000 to $400,000 plus benefits, equity, and ramp time.
When a fractional CMO is not the right fit
Being straight about this matters as much as the rest.
- You are pre-revenue or very early. If you are still validating the offer, you need scrappy execution, not senior strategy. Marketing leadership amplifies what is working. It cannot create product-market fit where none exists.
- You want someone to execute, not lead. If you need social managed or emails sent, hire a marketing manager or an agency.
- You are not ready to act on strategy. You will get clarity, direction, and a roadmap. Without the budget, team, or bandwidth to implement it, the engagement will not deliver.
- You want a quick fix. Results that compound take time. If you need leads next week, paid advertising is the faster lever.
Are you too small for this?
The honest version of that question, because “small business” covers a company doing $200,000 and one doing $8 million.
You are too small if any of these are true. You do not have a repeatable way to make money yet. You cannot fund the plan, and paying for the role would leave nothing to execute it with. Referrals still cover your growth target. You are the only person who could execute anything. Or you have never spent money on marketing at all, in which case learn something cheap first, because a CMO does more with a little data than with none.
The stage that fits has a shape. Revenue is meaningful and growth flattened, and you cannot say why with data. Marketing spend is real but unmanaged, going out monthly to agencies, tools and lead services that nobody has audited. There are people who need direction, talented and busy and pointed at nothing in particular. You are the bottleneck. And you are trying to add capacity, a crew or a location or a salesperson, that current leads will not support.
Small business in this sense does not mean tiny. It means real revenue and no marketing executive, which describes most companies in the country.
You are past it when marketing needs daily leadership, or you can carry a full-time salary and still fund the plan, or the strategy is settled and the job is now execution management, which is a marketing director and costs less. The right exit from a good fractional engagement is usually an internal hire developed during it.
What to do instead, by stage. Earliest: talk to customers, get the offer right, post consistently about the problem you solve. Early with traction: pick one channel and go deep for two quarters, because one channel done properly beats five at partial effort. Growing, spending and unmanaged: audit your own spend first, every source and every dollar and what came back, because that exercise alone changes decisions. Flat and confused: this is the moment. Scaling with a real team: move toward full time.
What a fractional CMO costs
Here is the honest breakdown of what the market charges. These are industry ranges, not my rates, because the right number for your business depends on scope and stage.
Engagements typically run $3,000 to $15,000 per month, depending on scope, experience, and hours.
What drives the number
Hours per month. The most straightforward driver. Ten hours gives you strategic oversight and direction. Twenty-five gives you active day-to-day leadership, team management, and hands-on implementation guidance. Before you evaluate price, get clear on what you need. A business with a capable marketing manager who needs direction is a different engagement from a company building the function from scratch.
Experience and specialization. Twenty years in B2B SaaS commands a different rate than two years out of agency account management. That is a match question, not a judgment. More relevant than total years: have they solved your specific problem before?
Scope of responsibility. Strategy only, or also managing your team, overseeing agencies, attending leadership meetings, reporting to your board? More operational responsibility, higher price, appropriately.
Business complexity. One service and one audience is simpler than multiple revenue streams, multiple personas, and a long sales cycle.
Deliverable intensity. Some are paid for thinking and leadership. Others also produce messaging frameworks, plans, briefs, calendars, dashboards. Deliverable-heavy engagements cost more because they take more time.
What you should get at each level
$3,000 to $5,000 a month. Monthly strategy sessions, a marketing audit and gap analysis at the start, a documented strategy and 90-day roadmap, direction for your existing team or freelancers, and a monthly reporting review. What it is not: day-to-day team management or active campaign involvement. At this level you need someone executing. The CMO is guiding, not running the plays.
$5,000 to $10,000 a month. Everything above, plus active team leadership and weekly check-ins, vendor and agency management, involvement in marketing hires, cross-functional alignment with sales and operations, and quarterly business reviews. What it is not: full-time availability, or doing the marketing tasks themselves.
$10,000 to $15,000 and up. Everything above, plus board-level reporting and investor communication, fundraising or acquisition support, full department leadership including hiring and performance management, company-wide brand strategy, and complex multi-channel oversight. This is for companies moving fast: preparing a raise, scaling into new markets, integrating an acquisition, or building toward an exit where marketing maturity affects valuation.
Against a full-time hire
| Full-time CMO | Fractional CMO | |
|---|---|---|
| Base salary | $180,000 to $350,000 a year | None, retainer only |
| Benefits and healthcare | $25,000 to $50,000 a year | None |
| Payroll taxes | $15,000 to $30,000 a year | None |
| Equity or bonus | Often required | Rarely |
| Ramp time | 3 to 6 months | Weeks |
| Severance risk | Yes | No, the retainer ends cleanly |
| Effective monthly cost | $18,000 to $36,000 | $3,000 to $15,000 |
For companies not ready to justify a $250,000 salary, this is not a compromise. It is the smarter financial structure.
Most engagements include a minimum commitment, typically six months. That is not arbitrary. Building and implementing a real strategy takes time, and anyone promising dramatic results in 30 days is selling something that will not stick.
How to think about the return
Start with where you are. If you are spending $5,000 to $15,000 a month on execution, agencies, freelancers, ads, tools, and seeing unclear results, you probably do not have an execution problem. A fractional CMO does not add to your marketing spend. They make everything you already spend work harder.
Price the gap you already have. How much of your current marketing is not clearly tied to a revenue outcome? What is it costing you in lost leads, unconverted traffic, and misaligned agency work? For most businesses at $1M to $10M, the cost of the strategic gap is higher than the cost of filling it.
Measure the right things early. Good fractional CMOs do not promise lead numbers in month one, because that would be dishonest. What the early months deliver is clarity: a defined strategy, a prioritized roadmap, and a marketing function aligned to the business. At six months, ask whether your marketing is measurably better organized, whether you have a strategy you are executing against, whether your vendor work improved, and whether the metrics that matter are moving.
If you are evaluating a fractional CMO purely on whether they will generate fifty leads in 30 days, you are not ready for this kind of engagement, and any fractional CMO worth hiring will tell you so. This is a six to twelve month return, not a short-term lead gen tactic.
Pricing red flags
- Vague deliverables. If you cannot get a clear answer on what they will do each month, that is a problem.
- No minimum commitment. Month to month with no minimum usually means they are not confident enough to commit to outcomes.
- Specific results promised upfront. “Fifty qualified leads a month” before an audit is a red flag. They do not know enough yet.
- No onboarding process. A serious one has a defined first 30 to 60 days.
- They do everything themselves. Writing your content, running your ads, managing social, and leading strategy is not fractional CMO work. That is a freelancer with different positioning.
The ten questions to ask before you hire
Most owners walk into this focused on credentials: where they worked, which brands, what results. Those matter. They are not what makes or breaks an engagement.
What you are evaluating is fit, and fit has three parts. Strategic fit: experience with businesses like yours, at your stage, with your challenges. Operational fit: how they work, communicate, and decide. Someone who operates autonomously may clash with a founder who wants frequent check-ins. Neither style is wrong, but mismatched styles create friction. Cultural fit: whether they understand your values, your pace, and your team. Corporate jargon to a scrappy team of five will not get traction.
These questions surface all three.
1. Walk me through your first 30 days. You want discovery before prescription: stakeholder calls, a marketing audit, customer and competitor research, and a defined output at the end. Red flag: “we will hit the ground running,” or jumping to execution before any discovery.
2. Have you worked with businesses like mine in size, stage, or industry? Relevant experience beats impressive experience. You want the situation, what they built, and the outcome. Red flag: logo dropping with no explanation of what they did.
3. What does a typical month look like? This surfaces how they spend time and whether they are spread across too many clients. You want regular touchpoints, how they work with your team and vendors, what a month produces, and an honest answer on client load. Red flag: describing execution tasks rather than leadership. If they spend most of their time writing content, that is a coordinator at CMO pricing.
4. How do you define and measure success here? You want someone who thinks in outcomes and can translate marketing into business metrics. A good answer admits they need to learn your goals first, then gives examples: qualified leads, pipeline influenced, organic traffic, conversion rates, cost per acquisition. Red flag: promising numbers before discovery.
5. Who executes the work? A fractional CMO leads and directs. Execution runs through your team, freelancers, or agencies. Some bring their own specialists, which is fine. What matters is that roles are explicit. Red flag: claiming to personally handle strategy, content, social, ads, and reporting.
6. What do you need from us to onboard well? They should know exactly what they need: analytics access, stakeholder time, clarity on goals and targets, vendor introductions, a communication structure. Red flag: no requirements. That is not confidence, it is overconfidence.
7. What happens if the strategy is not working at 60 to 90 days? You want a process: regular performance review, willingness to course-correct on data, transparent communication. Red flag: defensiveness, blaming outside factors, or insisting it just needs more time with no data behind it.
8. What are your engagement terms and what does exiting look like? Typical length, minimum, notice period, what happens to strategy documents and systems at the end, and whether there is transition support. You should own everything produced during the engagement. Red flag: resistance to discussing exit, or vagueness about who owns the work.
9. Tell me about an engagement that did not go as planned. This is a character question. Everyone experienced has had one. You want a candid story without blaming the client, what they did to correct it, and what they learned. Red flag: a suspiciously perfect record, or stories where the client was always the problem.
10. Based on what you know so far, what is our biggest marketing challenge? This tests whether they listened, whether they think strategically in real time, and whether their instincts match your reality. It does not need to be perfectly right. It needs to show diagnosis before prescription. Red flag: a generic answer that fits any business, or an immediate pivot to selling.
What to do with the answers
Give yourself time before deciding, then review four things.
- Did they ask as many questions as you did? Someone who talks more than they listen in the first conversation will do the same in the engagement.
- Did the answers feel genuine or rehearsed? Polished is fine. Scripted for any client in any situation is not.
- Did they tell you anything you did not want to hear? Someone who validates everything is not giving you the honest assessment you need.
- Do you trust them? Harder to quantify and it matters as much as anything. You are handing this person sensitive information and real influence over your marketing.
On references: ask for clients similar to you in size or industry. Some fractional work carries privacy clauses, so they may not be able to give direct access to past clients. When you do get a reference, ask them question nine. What a former client says about the hard moment is worth more than any proposal.
“Leslie is a rare combination of creativity, intelligence, and determination. She understood our company’s core values and vision, and translated these into a holistic marketing strategy that amplified our brand, enhanced our visibility, and increased our leads substantially.”
Stacey Salyer, managing broker and CEO, Edge Home Sales, Washington
If you are a startup
Not every startup is ready. Here is the map.
| Stage | Revenue | The signal you are ready |
|---|---|---|
| Pre-revenue | None yet | You are raising and need a tight marketing story |
| Early traction | Up to $250K | Paying customers, no clear go-to-market system |
| Growth | $250K to $1M | Revenue coming in, marketing chaotic or founder-dependent |
| Scaling | $1M to $5M | Ready to scale, infrastructure not built for it |
If you are pre-revenue and not raising, this is probably not the right investment yet. Validate the offer first.
Pre-revenue and early traction. The focus is sharpening the story and finding the fastest path to traction. Sharpening means tight positioning: who is this for, what problem does it solve that nobody else solves as well, why should anyone trust you to solve it. Most early startups answer those vaguely, and vague positioning makes sales conversations, investor pitches, and content all harder. Finding traction means not trying everything at once: one or two channels most likely to work for your offer, with discipline behind them. Typical work: investor narrative, ideal customer profile, positioning framework, go-to-market strategy, foundational content and SEO, early email nurture.
Growth stage, $250K to $1M. You have proof it works, and everything still runs through the founder. This stage is about independence: systems that do not need the founder to be the engine. Typical work: a documented strategy and 90-day roadmap, a content engine that runs consistently, planning the first marketing hire, vendor management, CRM and lead tracking, monthly reporting.
Scaling stage, $1M to $5M. Proven business, and the goal is repeatable growth. This looks closest to a traditional CMO role without the full-time cost. Typical work: annual planning, leading your marketing hires and vendors, demand generation, brand development as you move upmarket, sales and marketing alignment, board reporting.
What makes startup engagements different
Resourcefulness over infrastructure. Startups cannot build a full marketing stack on day one. Anyone who arrives wanting a $3,000-a-month technology suite is not thinking like an operator. The right approach is lean: the minimum viable infrastructure for your stage, built on as revenue grows.
Speed over polish. In an established business a fractional CMO might spend 60 days in pure discovery. In an early startup that compresses. Founders move fast, markets move fast, and waiting has a cost. The skill is moving quickly without cutting the strategic thinking that makes execution work.
Founder alignment is everything. In most businesses the fractional CMO works inside a reporting structure. In startups they work directly with the founder. That only works with genuine alignment on strategy, communication, and decision authority. Taking over without keeping the founder informed creates problems. Second-guessing every decision prevents the work.
The investor narrative. For startups raising, the fractional CMO often shapes how marketing is presented to investors. Not spin. Clarity on who the customer is, how you reach them, what one costs to acquire, and what the scalable engine looks like. Every serious investor asks.
When it is not the move for a startup
- No product-market fit yet. Marketing leadership amplifies traction. It does not create it. Talk to customers first.
- You cannot act on the strategy. You will pay for a roadmap that sits in a folder.
- You want execution, not leadership. Hire a freelancer or a specialist.
- You are not ready to hand over marketing control. Common with founders and understandable. If every decision still routes through you, the engagement cannot work. Wait until you are ready.
- Runway under six months. Conserve cash and focus on direct sales until you are more stable.
How to prepare before you hire
Getting the most out of an engagement starts before it begins.
Get clear on goals. What does success look like at six months and twelve? Revenue targets, lead volume, market expansion. The more specific, the better the strategy.
Document what you have tried. What worked, what did not, which vendors you use now. This saves weeks of discovery.
Assess your team. Who handles marketing today, even as part of another job? Your CMO needs to know what resources exist.
Set a realistic execution budget. Beyond the retainer: ads, content, tools, events. Strategy without execution budget goes nowhere.
Get organizational buy-in. They need access to leadership, information, and the ability to decide. If the organization is not ready to treat marketing as strategic, the engagement stalls.
What the engagement looks like month by month
Months one and two: discovery, audit, strategy. A deep dive into your goals, customers, competitive landscape, current marketing, team, tools, and data. Out of it comes the strategy: where to focus, what to build, what to stop, and the roadmap for the next six to twelve months.
Months three and four: implementation. Content systems, new campaigns, CRM restructuring, team training, messaging overhaul. This is where real change happens.
Months five and six: optimization. You have real data. What works gets amplified, what does not gets adjusted or cut. Your team is clearer and executing with confidence. Marketing starts to feel like a system instead of a scramble.
Month seven and beyond. If it is working, most businesses continue, and the fractional CMO becomes a genuine strategic partner who adapts as the business evolves.
Ready to stop winging it?
If you read this far, you already know your marketing has outgrown reactive and scattered. The question is whether you are ready to invest in fixing it.
I work with a limited number of clients at a time, businesses doing $1M to $20M that are serious about building marketing systems that drive growth. We start with a straight-talk conversation about where your marketing is, where it needs to go, and whether we are the right fit. No pitch deck. No fluff.
See the fractional CMO service, or book below.
Frequently asked questions
How much does a fractional CMO cost per month?
Most engagements range from $3,000 to $15,000 a month. Entry-level engagements at 10 to 15 hours typically run $3,000 to $5,000. Mid-market engagements with active team leadership run $5,000 to $10,000. Senior engagements with executive oversight and board involvement reach $10,000 to $15,000 and above.
Is a fractional CMO cheaper than a full-time CMO?
Significantly. A full-time CMO at the level you would want costs $180,000 to $350,000 in base salary alone, plus benefits, payroll taxes, equity, and a three to six month ramp. A fractional CMO gives you the same strategic leadership without the overhead or the severance risk.
How many hours a month does a fractional CMO work?
Most engagements run 10 to 20 hours a month. That covers strategy sessions, team oversight, vendor management, and ongoing decisions, without full-time overhead.
What is the difference between a fractional CMO and a part-time CMO?
Nothing meaningful. They are used interchangeably. Fractional is the more common industry term, emphasizing that you get a fraction of a senior executive’s time rather than a part-time employee.
How long does an engagement last?
Most quality engagements require a six-month minimum, because strategy takes time to build and implement. Many businesses continue well past the initial term.
Will a fractional CMO work with my existing team?
Yes, and that is often where most of the value is created. They assess your team, identify gaps, provide leadership, and help your people perform at a higher level. They can also tell you when and who to hire next.
Can a fractional CMO help with hiring?
Yes. Defining roles, writing job descriptions, evaluating candidates, and setting new hires up to succeed is one of the most valuable things they do.
How do I know if it is working?
You should see clear KPIs established in the first 30 to 60 days. Progress should be measurable in outcomes, traffic growth, lead volume, conversion rates, pipeline value, not just activity. If your CMO cannot articulate what success looks like and how you are tracking toward it, that is a problem.
Is a fractional CMO right for a startup?
It depends on the stage. Pre-revenue and not raising, probably not yet. Raising capital, or between $250K and $5M with marketing that runs through the founder, yes. The stage map above breaks it down.
What is the difference between a fractional CMO and a marketing manager?
A marketing manager executes: campaigns, social, reporting. A fractional CMO leads: strategy, systems, alignment with revenue goals. If your team is executing without direction, you need leadership, not another executor.
What is the difference between a fractional CMO and an agency?
Agencies execute deliverables. A fractional CMO provides strategic oversight, including managing your agency relationships so you are getting a return. Many businesses use both.
When is the right time to hire one?
The clearest signals: you are at $1M to $20M and marketing feels chaotic, you are still wearing the marketing hat as CEO, your team executes without direction, or agencies have disappointed you.
